How A Family-Owned Luxury Accommodation Warmly Greets Each Guest



Lanzerac Country Estate

Each month, we feature new or exciting Australian businesses who are Alsco customers or are Greenroom subscribers have a chance to be featured in our Business Spotlight.

Today the spotlight is on Lanzerac Country Estate.

They have been using Alsco’s King/Queen bed sheets in their suites and napkins for their dining room for 2 years now.

Find out what makes them tick and what wows their guests aside from their comfy bedding and awesome venue.

Here is their lovely story.

Lanzerac Country Estate

We own and run a five suite luxury hosted bed and breakfast which also includes a function/conference area that doubles as our communal area and breakfast servery. There’s also our 100-year-old Shiraz, Grenache and Pedro Ximenez wines and with some further development currently underway we will also look to host weddings for up to 80. We live on-site and really try and offer our guests a snapshot of Barossa lifestyle…relaxed, friendly, from the heart and always showcasing quality food and wine.

1. How did Lanzerac Country Estate come to life?

My wife Casey and I booked Lanzerac in 2006 as a ‘home base’ for our bridal party as we got married at my Aunty and Uncles winery (Whistler Wines). We loved the place back then and always kept an eye on it and when it came onto the market in 2013 we decided to sell up and move to the Barossa.

2. What’s a crazy/awesome day like in Lanzerac Country Estate?

Up early to prep for brekky, serve and clean up…then on to the rooms for servicing. From lunchtime onwards it’s all the other daily chores (gardens, maintenance, paperwork) as guests check-in throughout the afternoon. Then it’s usually some pre-dinner drinks with the guests before they head off for dinner at one of the many amazing restaurants located close by.

3. Who is the best customer you ever had?

We have spent many a late night by the fireplace in Winter or under our “Sipping Tree” in Summer with many guests and have shared great stories and jokes. Some guests bring treats for our dog Wesley whilst others are happy to share a bottle of something they’ve discovered whilst tasting earlier that day…so to pick a favourite would be impossible.

4. Do you have one funny yet effective way that you do to get people notice you or Lanzerac?

We pride ourselves on welcoming people as they approach us, not behind a reception desk. We also offer to drop our guests off and pick them up from their dinner so they can both enjoy what the Valley offers without worrying about having that extra glass or two.

5. Is there something unusual you want people to know about Lanzerac Country Estate?

Lanzerac is 100% family owned and run. There’s myself (Justin), my wife (Casey), our two daughters (Georgia and Abbey) as well as support from both sets of parents…so there’s always someone around happy to help or chat to. I think people genuinely appreciate that our family is very close and we all work hard together.

6. What’s that one thing in your business venture that you’re really happy about?

Our growth has exceeded our expectations by a long way…which has allowed us to reinvest more into the property to make things even better in the future. The property has elements of a ‘work in progress’ but our guests understand our vision and want to come back to see what else we have done since they last visited.

7. What green, sustainable practices do you do in Lanzerac? And how do you think these can help the environment?

Other than our grapes…we grow about 20 different types of fruits, vegetables and herbs to enhance our food offering. From home-made jams made from Quinces and Plums to our own almonds on the welcome cheese platters all the way down to keeping food scraps for friends chook-sheds, we know little things like this are noticed and appreciated by our guests.

8. Do you think that the Alsco Delivery Drivers are better looking than regular couriers?

As a 39-year-old father of two I don’t think I’m the best to answer that question?

9. What’s one thing that Alsco does for you that no one else can?

Offer a full service in a professional manner.

10. If Alsco is to offer your business a 1-year full service of one of our products, what would it be? And why do you like it best?

With plans on upgrading our function room bathrooms, I’m guessing your washroom services could be of benefit.

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Lanzerac Country Estate is located in Tanunda (Barossa Valley).  Their hosts, Casey and Justin Carter started their luxury accommodation last 2013. Check out their lovely suites and function rooms at www.lanzerac.com.au

Do you have your own venue which needs economical linen rental? Partner with Alsco for a cost effective and hassle-free services. Call 1300 659 892 now.

Image Courtesy: Lanzerac.com.au



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