FAQs

How do I get a quote for my business?

Thank you for giving us the opportunity to quote on your business’ requirements. We always aim to supply you with a competitive quote, extra friendly service and high quality products. To get a quote, please make your enquiry online.

How frequently will my business be serviced?

Daily, weekly, fortnightly, monthly or quarterly depending on the service. It could be a combination of any if you have a range of products.

Why should I rent rather than buy?

There are many benefits to renting vs buying:

  • No upfront costs
  • Tax deductible
  • High standard of presentation
  • Reduces cost of doing your own laundry
  • Hassle free and flexible to suit your needs
  • Agreed delivery schedules
  • Cleaned, sanitised, and repaired before delivery

How do I change my existing service?

Please contact your local branch for the quickest response to altering your order quantities, changing account contact details, querying an invoice or reactivating a dormant account. For outside business hours, use the service change enquiry form.

What happens if I need to urgently increase/decrease my next order?

No problem! The fastest way to change your current service is to call your local branch during business hours. An Account Manager will be able to take your request, process the change and ensure it gets delivered to you on time and exactly what you ordered. If it’s outside usual business hours please contact us via the Service Change enquiry form and allow three days for processing.

What happens if I need to cancel my service?

If you wish to cancel your service contract, please call your local branch and speak to an Account Manager. Cancellations cannot be accepted via the website contact forms.

Am I able to get a cost estimate for a business I am in the process of setting up?

Our Sales Representatives visit all our customers on a regular basis and subsequently have an excellent understanding of what each type and size of business needs daily. If you provide us with a little detail as to your number of seats, type of business and your location, your local Sales Executive will be able to give you not only a quote but sound advice based on their experience.

Am I able to hire linen for my wedding?

Alsco operates the largest commercial laundry facilities in Australia best suited for use in hotels, motels, restaurants and hospitals. Unfortunately we are not able to hire hospitality linen to individuals for one-off events.

Am I able to hire linen for my holiday house?

Alsco provides long-term service contracts especially suited to those in the accommodation industry. We offer daily, weekly and fortnightly contracts to suit commercial schedules, and offer everything from tea towels, bathrobes, quilt covers, sheets, bath mats, bath towels, face washers and more. Unfortunately we are not able to supply linen to individuals or for holiday house accommodation.

I am a commercial manufacturer. Am I able to sell my products to Alsco?

Alsco has a 120 year tradition of supplying businesses with high quality products manufactured to our specifications. If you have a new product, not currently in our range, please contact head office and make an appointment. Email solicitations, unfortunately, cannot be accepted due to the volume of spam we receive.

How do I get a job at Alsco?

We are always looking for enthusiastic and capable people to join our teams. It’s a great place to work, and we welcome your applications via the employment section of the website.