FAQs

Service, Quality, Reliability ValueHow do I get a quote for my business?

Getting started with Alsco’s managed rental services is quick, and easy. We always aim to supply you with a competitive quote, a friendly service and high quality products.

All you need to do right now is fill in the form on the right – or visit our “contact us page” – and we will be in touch right away.

How frequently will my business be serviced?

Alsco’s managed service provision can be tailored to match the requirements of your business.  Our specialists will help you to choose the right frequency for you – daily, weekly, fortnightly, monthly or quarterly depending on the service arrangement you require. Your account manager will discuss the best arrangement for your circumstances. It could be a combination of any if you have a range of different products and services.

Many of our customers find great benefit in combining our textile rental, uniform, mat, and first aid services.  If you would like to find out more, call us or fill in the form on the right hand side of the page, today.

Why should I rent rather than buy?

There are many benefits to renting vs buying:

  • No upfront costs – relieving you of the need to constantly buy new product
  • Tax deductible – a service provided that can be claimed back
  • High standard of presentation – never worry about the quality of your products, that’s our job
  • Reduces cost of doing your own laundry – a hidden cost to your business in time, effort, energy, and money
  • Hassle free and flexible to suit your needs – removing the stress from your textiles, mats, and first aid, and allowing you to focus on your business and your customers
  • Agreed delivery schedules to suit your needs, regular, and reliable
  • Cleaned, sanitised, and repaired before delivery so that you always have good quality products, for you, your staff and your customers

How do I change my existing service?

All Alsco customers have access to an account management team in their local branch.  To speak to your account manager for help in changing your service, contact your local branch for the quickest response to altering your order quantities, changing account contact details, querying an invoice or reactivating a dormant account.

What happens if I need to urgently increase/decrease my next order?

That’s no problem at all – at Alsco, we pride ourselves on serving our customers with the service they need.   The fastest way to change your current service is to call your local branch during business hours.

An Account Manager will be able to take your request, process the change and ensure it gets delivered to you on time and exactly as needed – meaning you can focus on your business and customers.

What happens if I need to cancel my service?

At Alsco, we understand that sometimes you may need to cancel a service – and we’re sorry to hear you want to leave! If you wish to cancel your service contract, please call your local branch and speak to an Account Manager. Please note, you do need to call and speak to an Account Manager, as cancellations cannot be accepted via the website contact forms.

Am I able to get a cost estimate for a business I am in the process of setting up?

With almost sixty years’ experience across our managed services, our team of field specialists visit  customers on a regular basis.  Our sales team has hundreds of years of industry expertise, and subsequently have an excellent understanding of what each type and size of business needs daily.

If you provide us with a little detail as to your number of seats, type of business and your location, your local Sales Executive will be able to give you not only a quote but sound advice based on their experience.  Let our team help you to get the services you need – no more, and no less.

Am I able to hire linen for my wedding?

No. Unfortunately we are not able to hire hospitality linen to individuals for one-off events. Alsco operates the largest commercial laundry facilities in Australia best suited for use in hotels, motels, restaurants and hospitals.

Am I able to hire linen for my holiday house?

No.Unfortunately we are not able to supply linen to individuals or for holiday house accommodation.

Alsco provides long-term service contracts especially suited to those in the accommodation industry. We offer daily, weekly and fortnightly contracts to suit commercial schedules, and offer everything from tea towels, bathrobes, quilt covers, sheets, bath mats, bath towels, face washers and more.

I am a commercial manufacturer. Am I able to sell my products to Alsco?

Alsco has a 120 year tradition of supplying businesses with high quality products manufactured to our specifications. If you have a new product, not currently in our range, please contact head office and make an appointment. Email solicitations, unfortunately, cannot be accepted due to the volume of spam we receive.

How do I get a job at Alsco?

We are always looking for enthusiastic and capable people to join our teams. It’s a great place to work, and we welcome your applications via the employment section of the website.